Frequently Asked Questions
Everything you need to know about Polar Haircare and your order.
Are Polar Haircare products suitable for all hair types?
Yes, our formulas are dermatologically tested and specifically designed to nourish and protect various textures, from fine and straight to thick and curly.
Are your products cruelty-free and vegan?
Absolutely. Polar Haircare is committed to ethical beauty; all our products are 100% vegan and never tested on animals.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually arrive within 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days for a full refund or exchange.
Do your shampoos contain sulfates or parabens?
No, all Polar Haircare products are strictly free from sulfates, parabens, and harsh chemicals to ensure the health of your scalp and hair.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey.